We have all availed the services of courier companies and delivery services for sending our parcels locally or internationally. With so many parcel delivery companies in the market, it becomes difficult for us to choose the company that gives us reliable service at best cost. But how to determine the suitability of any courier company? For this purpose, we need to look at some features like parcel delivery returns policy, customer support and status in the market. Let us look at these features one by one, and understand why are these features so important.